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International shipping（海外配送について）
This page has been created for international customers, and this page is available in English only.
Other languages may be added at a later date.
This is the official website of Pearl Laboratory Co., Ltd., a Japanese online shopping site.
At present, we do not ship directly to international customers.
International customers should use “WorldShopping Biz”.
“WorldShopping Biz” is a system that handles international purchases and international shipping on your behalf.
For details, please visit this site.
→ https://www.worldshopping.global/
Guidance
1. When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.
2. Add your favorite items to the WorldShopping cart.
Click “Add to Cart” on the WorldShopping banner to proceed to purchase your favorite items.
The cart will only appear for items that can be purchased from your country.
→ Explore the WorldShopping Guide for more details.
WorldShopping will charge a 10% service fee on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing the International Shipping Fee, Handling Fee and other fees, if any.
See WorldShopping Fees for details.
*Total Product Price = Product Price + Domestic Shipping Fee in Japan.
You can request “WorldShopping” to buy items on your behalf and have them shipped.
WorldShopping purchases Japanese products on your behalf and delivers them around the world.
→ Explore how WorldShopping purchases and delivers as your agent to know more.
We will ship within 2-5 business days after your order is placed. However, please allow extra time if your order is shipped on Saturdays, Sundays, national holidays, summer holidays, or during the year-end and New Year’s holidays.
International shipping times may vary depending on your location and logistics conditions.
Please check the WorldShopping User Guide for details.
As WorldShopping buys products on behalf of the customer, we cannot accept any changes to the order, such as order cancellation or returns, once an order has been placed with WorldShopping. We request your understanding and ask that you confirm all product details before placing the order.
For more details, please see here:
https://www.worldshopping.global/en/help/faq/
Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.
● WorldShopping Contact (English):
https://help.worldshopping.global/hc/en-us/articles/4882999410334-FAQ-Contact-Us
● WorldShopping Contact (Simplified Chinese):
https://help.worldshopping.global/hc/zh-cn/articles/4882999410334-FAQ-联系客服
● WorldShopping Contact (Traditional Chinese):
https://help.worldshopping.global/hc/zh-tw/articles/4882999410334-FAQ-聯繫客服
● WorldShopping Contact (Korean):
https://help.worldshopping.global/hc/ko/articles/4882999410334-FAQ-문의하기